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\n \n\n 1.1 Illuminate is an online data collection and analysis platform (the\n "Platform") and associated support services\n provided by PricewaterhouseCoopers LLP\n ("PwC") for Arts Council England\n ("ACE", "we",\n "us", "our").\n
\n\n 1.2 The Platform enables National Portfolio Organisations\n ("NPOs" or "you")\n and other arts and cultural organisations to collect and submit audience\n data, in order to provide ACE with the ability to derive insights from\n the personal data. the Platform is only intended for use by the\n authorised staff of each NPO.\n
\n\n 1.3 ACE is a registered charity with charity number 1036733. If you\n would like to contact us, you can do so here:\n
\n 2.1 By using our Platform, you confirm that you accept these terms of\n use and that you agree to comply with them.\n
\n\n 3.1 These terms of use refer to the following additional terms, which\n also apply to your use of our Platform\n
\n\n 4.1 We amend these terms from time to time. Every time you wish to use\n our Platform, please check these terms to ensure you understand the\n terms that apply at that time.\n
\n\n 4.2 We may also update and change our Platform from time to time. We\n will tell you about any major changes.\n
\n\n 5.1 The Platform was designed to offer online data collection and\n perform trend analysis based on audience data uploaded by you. You shall\n only use the Platform for the purposes specified in your funding\n agreement with us.\n
\n\n 6.1 If you choose, or you are provided with, a user identification code,\n password, information regarding job title, or any other piece of\n information as part of our security procedures, you must treat such\n information as confidential. You must not disclose it to any third\n party.\n
\n\n 6.2 If you are an NPO user, your user identification code, email address\n and information regarding job title will be available to your NPO, ACE\n and PwC. If you are an ACE user, your user identification code, email\n address and information regarding job title will be available to ACE and\n PwC.\n
\n\n 6.3 We have the right to disable any user identification code or\n password, information regarding job title, whether chosen by you or\n allocated by us, at any time, if in our reasonable opinion you have\n failed to comply with any of the provisions of these terms of use.\n
\n\n 6.4 If you know or suspect that anyone other than you knows your user\n identification code or password, you must promptly notify us here:\n
\n 7.1 If you become aware of any issues while using the Platform, please\n contact us on Telephone: 0800 031 8671 / Email:\n uk_illuminate_support@pwc.com (Monday to Friday 09:00-17:00 (excluding\n English Bank Holidays)).\n
\n\n 7.2 If you need assistance in using the Platform, please contact us on\n Telephone: 0800 031 8671 / Email: uk_illuminate_support@pwc.com (Monday\n to Friday 09:00-17:00 (excluding English Bank Holidays)).\n
\n\n 8.1 We exclude all implied conditions, warranties, representations or\n other terms that may apply to our Platform or any content on it.\n
\n\n 8.2 We will not be liable to you for any loss or damage, whether in\n contract, tort (including negligence), breach of statutory duty, or\n otherwise, even if foreseeable, arising under or in connection with:\n
\n8.3 In particular, we will not be liable for:
\n\n 9.1 We will only use your personal information as set out in our\n
\n 10.1 We are the owner or licensee of all the intellectual property\n rights in the Platform and in the Blended Datasets (as further set out\n below). All our rights are reserved.\n
\n\n 10.2 For the purposes of these Terms, we define any data or information\n you make available through our Platform as the "
\n 10.3 Our use of the NPO Datasets includes (but is not limited to)\n combining the NPO Datasets at a sector or area level ("
\n 10.4 We may at any time suspend or terminate your licence to the Blended\n Datasets if you:\n
\n\n 11.1 Your NPO Dataset is specific to you and only you (and ACE) can see\n your NPO Datasets on the Platform.\n
\n\n 11.2 You may use the Blended Datasets in accordance with the licence set\n out in clause 10.3.\n
\n\n 12.1 We do not guarantee that our Platform will be secure or free from\n bugs or viruses. You are responsible for configuring your information\n technology, computer programmes and platform to access our Platform. You\n should use your own virus protection software.\n
\n\n 12.2 You must not misuse our Platform by knowingly introducing viruses,\n trojans, worms, logic bombs or other material that is malicious or\n technologically harmful. You must not attempt to gain unauthorised\n access to our Platform, the server on which our Platform is stored or\n any server, computer or database connected to our Platform. You must not\n attack our Platform via a denial-of-service attack or a distributed\n denial-of service attack. By breaching this provision, you would commit\n a criminal offence under the Computer Misuse Act 1990. We will report\n any such breach to the relevant law enforcement authorities and we will\n co-operate with those authorities by disclosing your identity to them.\n In the event of such a breach, your right to use our Platform will cease\n immediately.\n
\n\n 13.1 You must not establish a link to our Platform in such a way as to\n suggest any form of association, approval or endorsement on our part\n where none exists.\n
\n\n 13.2 You must not create a link to this Platform or make available to\n any individuals who are not authorised to use the Platform.\n
\n\n 14.1 We may transfer our rights and obligations under these terms to\n another organisation. We will always tell you in writing if this happens\n and we will ensure that the transfer will not affect your rights under\n the contract.\n
\n\n 15.1 Please note that these terms of use, their subject matter and their\n formation are governed by English law. You and we both agree that the\n courts of England and Wales will have exclusive jurisdiction except that\n if you are a resident of Northern Ireland, you may also bring\n proceedings in Northern Ireland, and if you are a resident of Scotland,\n you may also bring proceedings in Scotland.\n
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\n\n 1.1 Arts Council England "'we",\n "us" or "our")\n is the controller and responsible for your personal data. We collect,\n store and use (process) certain limited information from audience\n members who attend performances at our NPO venues (\n "Audience Member "), the National Portfolio\n Organisations (the "NPOs") and other arts\n and cultural organisations to manage the online data collection and\n analysis platform and associated support services, otherwise known as\n Illuminate (the "Platform"), and fulfil our\n objects as set out in our Royal Charter. You can find our Royal\n Charter on our\n
\n 1.2 This specific privacy notice tells you what to expect when we\n collect, use and store your personal data.\n
\n\n 1.3 It is important that you read this privacy notice in addition to\n our General Privacy Notice that we may provide on specific occasions\n when we are collecting or processing personal data about you so that\n you are fully aware of how and why we are using your data. This\n privacy notice supplements other notices and privacy policies and is\n not intended to override them. You can find our General Privacy Notice\n on our\n
\n 1.4 This specific privacy notice applies to personal data we may\n collect, create, receive, use and store when you complete a web-form\n or when you access the Platform.\n
\n\n 1.5 This specific privacy notice provides details of how you can\n exercise your rights under Data Protection Laws, which means the Data\n Protection Act 2018 (DPA 2018) and the United Kingdom\n General Data Protection Regulation (UK GDPR) or such\n other laws as may apply or come into force that regulate the\n collection, processing, and privacy of personal data.\n
\n\n 2.1 We are committed to being transparent with you about how we\n collect, use and store (process) that information.\n
\n\n 2.2 If you have any questions about this privacy notice, including any\n requests to exercise your legal rights, please contact our Data\n Protection Officer using the contact details set out below.\n
\n| Data Controller | \n\n Arts Council England The Hive 49 Lever Street Manchester M1\n 1FN\n | \n
| Data Protection Officer | \n\n David Bryant Arts Council England The Hive 49 Lever\n Street Manchester M1 1FN information@artscouncil.org.uk\n | \n
3.1 Under the UK GDPR, we must ensure that your personal data is:
\nTreated fairly, lawfully and in a transparent manner
\n\n Only collected for specified, explicit and legitimate purposes\n
\nAdequate, relevant and limited to what is necessary
Accurate and, where necessary, kept up to date
Kept for no longer than is necessary
\n Kept securely and protected against unauthorised or unlawful\n processing, accidental loss, destruction or damage, using\n appropriate measures\n
\n3.2 You have the right to:
\nBe informed about our processing of your personal data
\n Request access to your personal data and information about how we\n process it\n
\n\n Request that your personal data is amended if inaccurate and that\n incomplete personal data is completed\n
\nRequest the restriction or suppression of your personal data
\nRequest the erasure or deletion of your personal data
\n Move, copy or transfer personal data (Data Portability) - where\n the processing is based on consent or for the performance of a\n contract; and when processing is carried out by automated means\n
\nObject to the processing of your personal data
Be informed about automated decision-making and profiling
\n\n Withdraw your consent to our processing of your personal data\n where our processing of your data is based on consent\n
\n\n 3.3 If you want to exercise one or more of your rights, please either:\n
\n\n Email our Information Team at\n information@artscouncil.org.uk\n
\n\n Write to our Information Team at Arts Council England, The Hive,\n 49 Lever Street, Manchester M1 1FN\n
\nCall us on 0161 934 4317
\n 3.4 If you want to make a subject access request, please email our\n Information Team at:\n FOI@artscouncil.org.uk\n
\n\n 3.5 Please note that we may need to take steps to verify your identify\n before considering your request if, as an example, you email or call\n us from an email address or telephone number that is not on our file.\n
\n4.1 If you are an Audience Member
\n\n If you are an Audience Member, we will never ask you to provide\n personal information (i.e. information from which you or another\n living individual can be identified) when you complete a survey\n via our Platform.\n
\n\n The only personal data we may collect about you is technical data\n (e.g. your IP address).\n
\n4.2 If you are an NPO or Arts Council England user
\n\n We collect, store, and use (process) the following personal\n information about you:\n
\nyour name;
\n business contact information (e.g. your corporate email address);\n
\njob role; and
log-on credentials.
\n We also collect technical data such as IP addresses for the purposes\n of monitoring the performance of our Platform.\n
\n5.1 If you are a member of the public:
\n| \n When you complete a survey through the link provided by one of\n our NPOs\n | \n|
| Why do we collect and process this information? | \n\n
| \n
| Legal basis for processing | \n\n
| \n
| Is the data shared with a third party | \n\n \n We may share the information you provide with third parties\n such as:\n \n
| \n
5.2 If you are an NPO authorised user:
\n\n| When you log-on to the Platform | \n|
| Why do we collect and process this information? | \n\n
| \n
| Legal basis for processing | \n\n
| \n
| Is the data shared with a third party | \n\n \n We may share the information you provide with third parties\n such as:\n \n
| \n
6.1 Your information may be shared internally with:
\nNPOs in relation to NPO authorised users data only; and
\nOur personnel.
6.2 We may share your information externally with:
\nThird parties that process data on our behalf; and
Third parties that support the Platform.
\n 7.1 We take the security of information, which includes your personal\n data, seriously. We have internal policies and controls in place to\n try to ensure that your data is not lost, accidentally destroyed,\n misused or disclosed, and is not accessed except by our employees in\n the performance of their duties and subject to the sharing of data\n with third parties.\n
\n\n 7.2 Where we engage third parties to process personal data on our\n behalf, they do so on the basis of our written instructions. Those\n third parties are under a duty of confidentiality to us and are\n obliged to implement appropriate technical and organisational measures\n to ensure the security of data.\n
\n8.1 We may transfer your personal data outside the UK.
\n\n 8.2 Whenever we transfer your personal data out of the UK, we ensure a\n similar degree of protection is afforded to it by ensuring at least\n one of the following safeguards is implemented:\n
\n\n 8.3 Please contact us if you want further information on the specific\n mechanism used by us when transferring your personal data out of the\n UK.\n
\n\n 9.1 You can set your browser to refuse all or some browser cookies, or\n to alert you when websites or apps set or access cookies. For more\n information about the cookies we use, please see [insert link].\n
\n10.1 Personal data is retained for seven years.
\n\n 10.2 We will only retain your personal information for as long as\n necessary to fulfil the purposes for which we collect it, including\n for the purposes of satisfying any legal, accounting or reporting\n requirements. We may retain your personal data for a longer period in\n the event of a complaint or if we reasonably believe there is a\n prospect of litigation in respect to our relationship with you.\n
\n\n 10.3 To determine the appropriate retention period for personal data,\n we consider:\n
\nThe amount, nature and sensitivity of the personal data;
\n\n The potential risk of harm from unauthorised use or disclosure of\n your personal data;\n
\n\n The purposes for which we process your personal data and whether\n we can achieve those purposes through other means; and\n
\n\n The applicable legal, regulatory, tax, accounting or other\n requirements.\n
\n\n 10.4 After the retention period has elapsed, all data will be\n destroyed securely in line with our data destruction policy.\n
\n\n We will not use any personal data submitted to the Platform for\n automated decision-making.\n
\n\n 12.1 We keep our privacy notice under regular review. We reserve the\n right to update this specific privacy notice at any time.\n
\n\n 12.2 We will provide you with a new specific privacy notice when we\n make any substantial updates, which will be available on our intranet.\n
\n\n 12.3 We may also notify you in other ways from time to time about the\n processing of your personal information.\n
\n\n 13.1 We try to meet the highest standards when collecting and using\n personal data. For this reason, we take any complaints we receive\n about this very seriously. We encourage you to bring any complaints or\n issues to our attention if you think that our collection or use of\n your information is unfair, misleading or inappropriate. We would also\n welcome any suggestions for improving our procedures.\n
\n\n 13.2 If you are unhappy with the way we have processed your personal\n data or you have any other complaints in relation to this privacy\n notice, in the first instance, we would welcome the opportunity to\n discuss this with you and request that you make a complaint directly\n to us by contacting our Information team:\n
\n\n 13.3 We will acknowledge your complaint within five working days and\n send you a full response within 20 working days. If we can't\n respond fully in this time, we will write and let you know why and\n tell you when you should get a full response.\n
\n\n 13.4 However you do have the right to make a complaint at any time to\n the Information Commissioner's Office (ICO):\n
\nOur Platform uses cookies to distinguish you from other users of our Platform. This helps us to provide you with a good experience when you use our Platform and also allows us to improve it.
\nA cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
\nWe use the following cookies:
\nYou can find more information about the individual cookies we use and the purposes for which we use them in the table below:
\n| Name | \nFirst or third party? | \nDuration | \nDescription | \nInformation shared with | \n
|---|---|---|---|---|
| nlbi_xxxxx | \nFirst party | \nUntil the end of the session | \n\n Incapsula DDoS Protection and Web Application Firewall: Load balancing cookie. To ensure requests by a client are sent to the same origin server.\n | \nPwC | \n
| incap_ses_xxxxx | \nFirst party | \nUntil the end of the session | \n\n This cookie is set to allow a visitor to receive site content from one out of multiple servers as the visitor browses the site. This allows the visitor's session to be maintained.\n | \nPwC | \n
| visid_incap_xxxxx | \nFirst party | \n1 year | \n\n This cookie is from the incapsula CDN and helps us with reliability, security and the performance of our site.\n | \nPwC | \n
| .AspNetCore.Antiforgery.xxxxx | \nFirst party | \nUntil the end of the session | \n\n Used to prevent cross-site request forgery attacks (XSRF/CSRF).\n | \nPwC | \n
| .AspNetCore.Identity.Application | \nFirst party | \nUntil the end of the session / 14 days (if remember me is selected) | \n\n Used for authentication to check the user is logged in.\n | \nPwC | \n
| idsrv.session | \nFirst party | \nUntil the end of the session | \n\n Used as part of authentication to maintain the current session.\n | \nPwC | \n
| Identity.TwoFactorUserId | \nFirst party | \nUntil the end of the session | \n\n Used during two factor authentication to validate the user.\n | \nPwC | \n
| Identity.TwoFactorRememberMe | \nFirst party | \n14 days | \n\n Used to prevent requirement for subsequent two factor authentication on this device.\n | \nPwC | \n
We do not share the information collected by the cookies with any third parties.
\nYou can control and manage cookies using your browser (see below). Please note that removing or blocking cookies can impact your user experience and some functionality may no longer be available.
\nMost browsers allow you to view, manage, delete and block cookies for a website. Be aware that if you delete all cookies then any preferences you have set will be lost, including the ability to opt-out from cookies as this function itself requires placement of an opt out cookie on your device. Guidance on how to control cookies for common browsers is linked below.
\n \n \n \n \n\n For information on additional browsers and device types please see http://www.aboutcookies.org/ or http://www.cookiecentral.com/faq/.\n
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